Refund Policy

At Fentry, we provide digital products in the form of software license keys. Given the nature of these products, all sales are final, and we do not offer refunds or credits once a purchase has been completed. This policy ensures the security and integrity of our digital licensing system.

All purchases made on our platform are considered final. By completing the checkout process, you agree that you understand and accept this policy. No exceptions will be made to this rule, regardless of circumstances. Please ensure you understand what you are purchasing before completing your transaction.

License keys are automatically delivered to you upon successful completion of your purchase. Once the license key has been issued, it is considered activated and is linked to your account. Activation is confirmed through various identifiers, including your device's Hardware ID, logged IP address, and usage activity.

These identifiers ensure that the license is uniquely tied to you and cannot be transferred or refunded once activated. Any attempt to misuse or transfer the license will result in immediate termination of the license without a refund.

Once a license key has been activated, as indicated by its use on a device identified by Hardware ID, IP address, or usage activity, it is no longer eligible for a refund. This includes cases where the software is incompatible with your system or where you no longer wish to use the product.

Please ensure that your system meets all requirements before purchasing, and thoroughly review all product information provided. We recommend checking system compatibility and reading all product descriptions carefully.

No refunds will be issued for inability to access our services or API due to Internet Service Provider (ISP) blockages, network restrictions, DNS filtering, regional limitations, or any connection issues caused by third-party network infrastructure. This includes but is not limited to ISP-level blocking, throttling, government restrictions, or local network configurations.

Users are responsible for ensuring their network environment can access our services before purchasing. We provide our services "as-is" and do not guarantee compatibility with all ISPs, network configurations, or geographic regions. If you experience connection problems, we recommend consulting with your ISP, checking local firewall settings, or reviewing our troubleshooting documentation.

Service interruptions, API downtime, or authentication issues caused by external network factors beyond our control do not qualify for refunds, credits, or license extensions. This policy applies regardless of the duration of the connectivity issue.

Keys purchased from third-party distributors whose authorization was later revoked, terminated, or whose distributor agreements were voided are not eligible for refunds from Fentry. This includes situations where distributors were previously authorized but subsequently had their distribution rights removed due to policy violations, fraudulent activity, or other reasons.

In such cases, customers must seek resolution directly with the original seller, their payment processor (such as PayPal), or through appropriate chargeback procedures with their financial institution. Fentry's transaction records are considered authoritative for determining valid purchases, and we are not responsible for transactions not recorded in our current systems.

Keys that were manually redeemed or activated outside of standard purchase procedures, regardless of when the original transaction occurred, are not eligible for replacement or refund if the original purchase cannot be verified through our official channels.

In the event of a dispute regarding a transaction, you may contact our support team to resolve the issue. However, due to the digital nature of our products, refunds will not be issued under any circumstances. We will work with you to address any concerns or issues with the product itself.

If you believe there has been an error in the processing of your payment, please contact us immediately for assistance. Our support team is committed to helping resolve any technical issues you may encounter.