Privacy Policy

At Fentry, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. We are committed to maintaining the confidentiality and security of your personal data.

We collect information that you provide directly to us when you create an account, make a purchase, or interact with our services. This includes your name, email address, payment information, and any other details you provide.

Additionally, we may automatically collect certain information when you use our services, such as your IP address, browser type, operating system, and device identifiers.

When you use the Palia item shop (including Easy packs / lightning deals), we also collect limited, non-identifying merchandising measurements described in "Shop Merchandising" below.

We collect connection and network information to maintain service security, diagnose technical issues, and ensure proper license authentication. This includes your IP address, ISP information, geographic location (country/region), network routing data, connection timestamps, and device identifiers (HWID).

This data helps us identify and troubleshoot connectivity issues, detect unauthorized access attempts, prevent abuse, and provide technical support. Connection logs may be retained for security auditing and debugging purposes.

We are not responsible for connection issues caused by your ISP, network infrastructure, or regional restrictions. The collection of this data does not guarantee service accessibility in all regions or network environments.

The recovery item shop shows a small, rotating set of pack deals that is the same for every shopper. To decide which packs to feature, we store aggregate counters in our database keyed only by pack id (a public catalog name such as a pack slug), not by your account, email, IP address, or device.

Those counters include:

• whether a flash-deal card was on screen (impression)
• whether you opened a pack's item list (click)
• whether a pack was added to a cart (add)
• whether an order containing that pack was paid (purchase)
• how often a pack was featured on the daily deal board, plus last seen timestamps for those events

We also store the day's locked deal lineup (which packs are on which rotation). That record is not tied to a person and is removed automatically after a short retention window.

If you add a pack to a cart, the pack id may be copied onto that cart and, if you check out, onto the order so we can credit a purchase counter. The order itself already includes the contact and payment details you provide to complete the purchase.

Your browser may keep a short-lived note of a pack you hovered or opened (so we can show "back at [time]" after it rotates off). That note stays in your browser session storage only. We do not send it to our servers.

Flash-deal beacons do not include a login cookie or user id. We use this data only to rotate deals and improve the shop, not to profile you across the rest of Fentry, not for advertising networks, and not to sell.

The information we collect is used to provide, maintain, and improve our services. This includes processing transactions, providing customer support, and sending notifications and updates related to your account.

We may also use your information to personalize your experience, understand how you interact with our services, and to enhance the security of our platform.

We do not share your personal information with third parties except as necessary to provide our services or comply with legal obligations. This may include sharing data with payment processors, service providers, or in response to lawful requests from government authorities.

We will never sell your personal information to third parties for marketing purposes.

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using encryption, secure servers, and other industry-standard security practices.

Sensitive recovery-order credentials (game account details you submit for fulfillment) are encrypted at rest with AES-256-GCM. Payment card data is handled by our payment processors, not stored in our shop merchandising collections.

Anonymous pack counters (impressions, clicks, adds, purchases) are not encrypted field-by-field. They are not personal data, and they must stay queryable so the shop can increment and rank deals. Traffic to our servers is still protected in transit (HTTPS).

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We use cookies and similar tracking technologies to collect information about your use of our services and to enhance your experience. You can manage your cookie preferences through your browser settings.

The item shop uses a session cookie so your cart can persist while you browse and check out. Flash-deal "back at" reminders use session storage in your browser only, not a third-party tracker.

Disabling cookies may affect the functionality of our services.

You have the right to access, correct, or delete your personal information at any time. You may also object to the processing of your data or request that we restrict the use of your data under certain circumstances.

Shop merchandising counters are not linked to an account, so a deletion request cannot zero those aggregates. We will still delete or anonymize personal data on your account, carts, and orders as described here.

To exercise these rights, please contact us using the information provided in the "Contact Information" section.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.